Consultant Picture | photograph credit score: PTI
New Delhi: HDFC Financial institution has restored its previous cell banking app on Google Playstore in addition to within the App Retailer, because the app with the brand new person interface remained unresponsive even 5 days after its launch. It might be famous that the non-public lender launched its new app on Tuesday final week, however quickly customers complained of not with the ability to log in.
Following person complaints, the financial institution issued a number of apologies and statements saying that they’re working to resolve the difficulty on the earliest. Customers whose app was auto up to date had no different choice however to make use of cellphone banking, missed name banking or web banking. The lender requested customers who nonetheless have the previous app to proceed utilizing it till the difficulty is resolved.
When even after 5 days they may not resolve the difficulty, they restored the previous cell banking app to assist their customers. The financial institution assertion reads, “We’re restoring the previous cell banking app within the App Retailer and Playstore. That is to keep away from inconvenience to the shoppers. It will likely be obtainable to obtain and use until 5 PM on December 4. Clients who’re already utilizing the app. The previous app can proceed with out downloading it afresh.”
The financial institution additionally mentioned in its assertion that it’s taking longer than they anticipated, which is why they’re briefly shutting down the brand new app till any additional discover. Some prospects have been upset with how the financial institution dealt with the state of affairs. Some customers complained, “Do not you’ve the etiquette to share these updates with prospects through SMS or e mail? Not each buyer of yours is a Twitterati.” Some customers even complained that they weren’t capable of log in to the previous one.
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